Before you start reading, if you have any ideas/comments on how we could improve we'd love to hear. Let us know through the chat box or mail to Rise Support.

In this article you will find:

  1. How to uninstall Rise.
  2. Cancelling FAQ's.

To uninstall Rise:

  1. Go to your Shopify admin. 
  2. Click the Apps tab.
  3. Locate the Rise app and click the garbage can icon:

Please fill in the reason for removing and a short description before uninstalling - your feedback is important to us! When you're done, click on uninstall.

4. After you uninstall the app, the billing cycle immediately stops.

FAQ's:

Q: Can the Gift Cards be redeemed after I remove the app?
A: If you are not on the Shopify Basic plan, customers can still redeem later but you won't have the management capabilities our app offers.

For Shopify Basic, since they are not supposed to have gift cards, our system manages them for you. Because of that, when a merchant removes the app we have no way of managing the program, and the Gift Card codes turn into one-time discount codes. 

Q: Do I need to remove code implementations from my theme?
Answer: No. No code was added to your theme.

Q: If I install Rise again, will all my data be saved?
A:
Yes, all your settings will be saved and you will be able to start where you left off.

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If you have any more questions, please contact us through the chat box or mail to Rise Support.

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